tyggerted(AT)gmail(DOT)com
OBJECTIVE
Writing/Editing position
PROFILE
Dedicated professional with diverse writing, editing and general business skills. Able to build rapport easily with senior leaders, customers and peers. Life-learner interested in and applying new skills; always looking for opportunities for development. Technical skills include Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Adobe Photoshop. Comptia A+ certified.
WRITING AND EDITING SKILLS
• Interviewed subjects and wrote articles and student/alumni profiles for college newsletter and web site.
• Edited and published bi-weekly newsletter for company intranet and limited hard-copy distribution.
• Developed cohesive group of six reporters to provide effective inter-team communication. Acted as group catalyst by generating ideas and creating enthusiasm for various subjects.
• Wrote informative and entertaining articles to keep staff abreast of other teams’ events and to provide them some relief from the stress of an emotionally demanding job.
• Expanded newsletter from two to four pages; increased reporters’ responsibilities to provide material for additional space.
CUSTOMER SERVICE/TRAINING
• Tutored college students in academic and creative writing skills in one-on-one setting in campus writing center
• Developed training programs on improving customer service for call center agents.
• Delivered customer service and “how-to” presentations to groups of up to 30 participants.
• Created supporting course material and handouts to increase learning effectiveness.
• Managed class rosters and attendance schedules.
• Trained clients and peers in the administration and programming of telecommunications, Automatic Call Distribution, and computer systems.
• Served as classroom teacher and Youth Group assistant for over ten years in church based setting. Developed age-appropriate curriculum for children K-5 and helped guide youth grades 6-12 in morals-building activities.
• Volunteered as assistant within Cub Scouts and Boy Scouts setting for over ten years. Participated in numerous camping trips, fund-raisers, and service projects.
Work History
Rollins College, Winter Park, Florida January 2007 – Present
Writing Consultant (Spring Semester 2007)
Hamilton Holt School Assistant (Spring Semester 2007)
Florida Agency for Workforce Innovation, Orlando, Florida 2001 - 2006
Telecommunications Systems Consultant
Inter-Tel Technologies, Inc., Longwood, Florida 1989 - 2001
Sr. Telecommunications Technician
Don Asher & Associates; Coldwell-Banker, Orlando, Florida 1988 - 1989
Realtor-Associate
Related Volunteer Work
Orlando Community Church, Orlando, Florida 1993 - 2006
Youth Group Assistant (2000 – 2006)
Sunday School Teacher (1993 – 1999)
Cub Scouts, BSA Troops 48 & 24, Orlando, Florida 1995 - 2005
Scout Parent
Education
Rollins College, Winter Park, Florida
Bachelor of Arts, English, Writing Minor, May 2007
Sigma Tau Delta
Belhaven College, Maitland, Florida
Associate of Arts, 2004