tyggerted(AT)gmail(DOT)com
OBJECTIVE
Entry-level teaching position, preferably in creative writing or language arts.
PROFILE
Dedicated professional with experience developing and presenting technical and business training and education. Dedicated volunteer with a commitment to mentoring children and youth within academic, church and scout-based activities. Solid academic credentials with a passion for education. Diverse leadership, business and technical experience.
FACILITATION AND TEACHING EXPERIENCE
• Tutored college students in academic and creative writing skills in one-on-one setting in campus writing center
• Developed training programs on improving customer service for call center agents.
• Delivered customer service and “how-to” presentations to groups of up to 30 participants.
• Created supporting course material and handouts to increase learning effectiveness.
• Managed class rosters and attendance schedules.
• Trained clients and peers in the administration and programming of telecommunications, Automatic Call Distribution, and computer systems.
• Served as classroom teacher and Youth Group assistant for over ten years in church based setting. Developed age-appropriate curriculum for children K-5 and helped guide youth grades 6-12 in morals-building activities.
• Volunteered as assistant within Cub Scouts and Boy Scouts setting for over ten years. Participated in numerous camping trips, fund-raisers, and service projects.
WRITING AND EDITING EXPERIENCE
• Edited and published bi-weekly newsletter for company intranet and limited hard-copy distribution.
• Developed cohesive group of six reporters to provide effective inter-team communication. Acted as group catalyst by generating ideas and creating enthusiasm for various subjects.
• Wrote articles to keep staff abreast of team events and to provide some relief from stressful and emotionally demanding call center tasks.
• Expanded newsletter from two to four pages; increased reporters’ responsibilities to provide material for additional space.
Work History
Rollins College, Winter Park, Florida January 2007 – Present
Writing Consultant (Spring Semester 2007)
Hamilton Holt School Assistant (Spring Semester 2007)
Florida Agency for Workforce Innovation, Orlando, Florida 2001 - 2006
Telecommunications Systems Consultant
Inter-Tel Technologies, Inc., Longwood, Florida 1989 - 2001
Sr. Telecommunications Technician
Don Asher & Associates; Coldwell-Banker, Orlando, Florida 1988 - 1989
Realtor-Associate
Related Volunteer Work History
Orlando Community Church, Orlando, Florida 1993 - 2006
Youth Group Assistant (2000 – 2006)
Sunday School Teacher (1993 – 1999)
Cub Scouts, BSA Troops 48 & 24, Orlando, Florida 1995 - 2005
Scout Parent
Education
Rollins College, Winter Park, Florida
Bachelor of Arts, English, Writing Minor, May 2007
Belhaven College, Maitland, Florida
Associate of Arts, 2004
